Jessica Peacock is the Director of Recovery and Community Outreach for Peerstar, the largest provider by geographic area of certified peer support services in Pennsylvania. Peerstar offers guidance, support, and hope to individuals recovering from mental illness and/or substance abuse and for individuals involved with the criminal justice system. Mrs. Peacock has worked in her current position at Peerstar for the past 6 years, serving 26 counties throughout Pennsylvania. Mrs. Peacock has worked in human and social services for approximately 17 years in both leadership and direct service. Mrs. Peacock received her bachelor’s degree in psychology from Penn State University and completed a master’s degree in human services, marriage and family counseling at Liberty University. She is currently pursuing a Ph.D. in counselor education. She is also an adjunct Psychology and Sociology instructor. Most importantly, Mrs. Peacock is a happily married wife and mom.
Jessica Peacock
Director of Recovery and Community Outreach, Peerstar
All Sessions by Jessica Peacock
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October 5 (Friday)
Registration and breakfast will begin at 7:30. The conference will kick off with a welcome at 9:00, followed by 2 sets of workshops, lunch, celebrating PANO’s Standards for Excellence Accredited organizations, opportunities to network with exhibitors, and wrap up with a plenary panel discussion. The conference will end at 2:30 PM.
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11:25AM
How To Deal With Difficult Clients
11:25AM - 12:40PMOf course, by difficult client, what we really mean is that we, the case workers, are having difficulty working with the client. Difficult clients are those who make us feel frustrated, uncomfortable, or ineffective. Clients who come through our agency’s door could be suffering from a variety of issues, including mental health or substance abuse, or they could simply be having a very bad day. Knowing how to identify and deescalate a client’s issues effectively will improve your ability to better serve our low-income families. In this workshop, three highly trained professionals will share their expertise on how to better work with clients who need our help but are having trouble expressing themselves effectively.Community Action
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At Alliance for Nonprofit Resources (ANR), we know that nonprofits are founded on a dream to make a difference, to make something better. Since 2008, Alliance for Nonprofit Resources has been working with nonprofit organizations in the community to maximize their potential. Through a variety of management and support services, ANR has continued to provide essential assistance to nonprofit organizations to enable them to fulfill their missions. We help organizations imagine better and find a way to get there.
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Community Action changes people’s lives, embodies the spirit of hope, improves communities, and makes America a better place to live. We care about the entire community, and we are dedicated to helping people help themselves and each other. Community Action’s ultimate goal is to help people with low-income reach and maintain self-sufficiency. The Community Action Association of Pennsylvania (CAAP) is a statewide nonprofit association representing 41 Community Action Agencies in Pennsylvania.
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PANO is the statewide membership organization serving and advancing the nonprofit sector through advocacy, collaboration, education and other services in order to improve the overall quality of life in Pennsylvania. PANO exists to support the incredible work of the nonprofit sector and highlight the critical role nonprofits serve. By coming together and recognizing our collective value, Pennsylvania communities and the power to do good will thrive.